Analysis of the Implementation of Minimum Service Standards (SPM) on the Waru – Juanda Toll Road
Keywords:
evaluation, service, safety, tollroad, performanceAbstract
Toll roads are public roads designated for motorized vehicles, subject to tariffs, and designed to meet specific technical standards to ensure smooth traffic flow, safety, and travel comfort. Internally, regular evaluation of the fulfillment of Minimum Service Standards (MSS) is essential to support the effectiveness of toll road operational management and to ensure compliance with applicable regulations. In addition, integrated monitoring of MSS indicators is necessary as a basis for strategic decision-making, maintenance planning, and performance improvement of toll road management. The SS Waru–Juanda toll road, as a strategic route, requires a comprehensive assessment to ensure that all service aspects operate in accordance with government-established technical standards. This study aims to analyze the fulfillment of the Minimum Service Standards (MSS) on the SS Waru–Juanda toll road, which plays a vital role in connecting downtown Surabaya with Juanda International Airport. The MSS includes six main indicators: travel speed, accessibility, safety, emergency assistance units, road conditions, and information and environmental management. This research adopts a quantitative descriptive approach using data collection methods such as field observation, documentation, and interviews with toll road operators. The results show that, in general, the SS Waru–Juanda toll road meets most MSS criteria, particularly in terms of average travel speed, availability of emergency units, and road surface condition. However, the provision of traffic information and enhancement of safety facilities still need improvement. These findings can serve as a basis for evaluation and continuous improvement in toll road management to support optimal public service deliveryReferences
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Copyright (c) 2025 Audya Keisya Adelia, Brasie Pradana Sela Bunga Riska Ayu (Author)
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