Analisis Pelayanan Infrastruktur Terhadap Kemajuan Transportasi Umum di Kota Tegal
Kata Kunci:
infrastruktur transportasi, sistem transportasi publik, indeks kepuasan pengguna, efisiensi jaringan spasial, Kota TegalAbstrak
Kota Tegal menghadapi tantangan signifikan dalam menyediakan sistem transportasi publik yang efisien dan mendukung aktivitas masyarakat. Penelitian ini bertujuan menganalisis kondisi infrastruktur dan layanan transportasi umum di Kota Tegal, serta memberikan rekomendasi perbaikan berbasis data. Metode penelitian menggunakan pendekatan kuantitatif dengan instrumen kuesioner yang disebarkan kepada 113 responden melalui teknik stratified random sampling. Analisis data meliputi statistik deskriptif, analisis korelasi Pearson, indeks kepuasan pengguna (IKP), analisis regresi linier berganda, dan evaluasi efisiensi jaringan spasial (SNE). Hasil penelitian menunjukkan bahwa infrastruktur transportasi umum di Kota Tegal belum optimal dengan indeks kepuasan pengguna sebesar 67,5% (kategori cukup puas) dan efisiensi jaringan spasial sebesar 0,68 (di bawah standar ideal 0,8). Analisis komponen utama mengidentifikasi lima faktor yang memengaruhi kepuasan pengguna, dengan infrastruktur fisik dan keandalan layanan sebagai faktor dominan. Rekomendasi perbaikan mencakup peningkatan kualitas halte, optimalisasi rute, dan pengembangan program kesadaran masyarakat tentang pentingnya transportasi umum berkelanjutan.Referensi
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Hak Cipta (c) 2025 Arya Ardiyanto, Dani Fitria Brilianti (Author)
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